Booking and Cancellation Terms & Conditions

• A deposit of 50% of the total trip amount is required to secure a booking for the agreed date.
• For exclusive and premium departures, a R20 000 holding deposit is required to reserve the slot. Thereafter, 50% of the total trip cost is due 6 weeks after the slot reservation. If the trip is cancelled during this period, a R3000 admin fee will be retained, and R17 000 will be refunded.
• The balance of payment, including any extras and transfers, is due 45 days prior to departure.
• If the balance is not received within 45 days of departure, we reserve the right to re-sell the slot without refunding the deposit.
• Please note: both standard and premium exclusive bookings are sold as a slot with a minimum base rate.

• More than 180 days prior to departure: 15% of the deposit paid will be retained.
• 60 to 100 days prior to departure: 50% of the deposit paid will be retained.
• 10 to 60 days prior to departure: 50% of the total trip amount will be retained.
• Less than 10 days prior to departure: 100% of the total trip amount will be retained.

• If a trip is cancelled within 7 days of the scheduled departure, 50% of the total amount paid will be retained. The remaining 50% will be credited toward a future booking.
• If a trip is cancelled 7 – 90 days before the scheduled departure, 25% of the total amount paid will be retained, and 75% will be credited toward a future trip.
• If a trip is cancelled more than 90 days before the scheduled departure, 100% will be credited toward a future trip.

• In the interest of safety, including the particular guest’s own safety, and that of our staff and/or the other guests
• If the inclusion of the guest is deemed to negatively affect the experience and enjoyment of the trip for the rest of the group.